Kathy said around lunch time on July 10, 2008
I have some major beef with Flickr right now and I need to vent over it before I go insane. I have used Flickr for years, for personal photos, for work uses, and recommended it to clients. I have never had an issue with it. Until this week. I use it for SafeMama.com. I figure, as the site grows it might be wise to put in-post imagery in a Flickr account should I choose to move platforms, move hosts or whatever. Then the articles aren’t littered with broken images in a transfer.
On July 6th I upgraded SafeMama’s Flickr account to pro and shelled out the $25 bucks for the enhanced account. Less than 2 days later, I logged in to add some images and it was completely gone. Gone. As in no more. It prompted me as if I had never been to that site before in my life. Anyone who had friended my account no longer had me in their list. Going to the url directly said “this account is no longer active”. I received no warning, no explanation. It doesn’t reflect my payment or account upgrade in any way shape or form despite my cleared payment.
I emailed support and was told my ticket was escalated. That was 2 days ago. I"ve emailed them several times and they have not so much as sent me an auto-reply. SafeMama was riddled with Flickr errors (and many old posts still are) and I had to manually fix the latest ones. I am so frustrated by their lack of support for paying customers.
Moral of the story, back your shit up in case it mysteriously disappears. *scream*
from your moms.
I’ve just now started really using Flickr....
You can bet I’ll just stick with the free service they offer now
from your moms.
Oh, WTF? That’s some bullshit. I’ve been using Flickr for years, but I can’t say that I would still be using it if they pulled that with me. You have every right to be pissed!
from your moms.
Always have backups of everything.
from your moms.
And, WTH? I think if you don’t get a response you should message Heather Champ about it, since she’s supposed to be a bigwig over there. They should be quicker to respond to their paying customers.
from Pasadena, CA
I’m surprised to hear you’re having problems with Flickr. Usually people only rave about them. Hmmph!
from CA
They might have considered your Flickr account in violation of the TOS. If it looked like it was for something commercial, they can delete. There’s been quite a few instances of that happenning.