Kathy said during lunch time on July 10, 2008
I have some major beef with Flickr right now and I need to vent over it before I go insane. I have used Flickr for years, for personal photos, for work uses, and recommended it to clients. I have never had an issue with it. Until this week. I use it for SafeMama.com. I figure, as the site grows it might be wise to put in-post imagery in a Flickr account should I choose to move platforms, move hosts or whatever. Then the articles aren’t littered with broken images in a transfer.
On July 6th I upgraded SafeMama’s Flickr account to pro and shelled out the $25 bucks for the enhanced account. Less than 2 days later, I logged in to add some images and it was completely gone. Gone. As in no more. It prompted me as if I had never been to that site before in my life. Anyone who had friended my account no longer had me in their list. Going to the url directly said “this account is no longer active”. I received no warning, no explanation. It doesn’t reflect my payment or account upgrade in any way shape or form despite my cleared payment.
I emailed support and was told my ticket was escalated. That was 2 days ago. I"ve emailed them several times and they have not so much as sent me an auto-reply. SafeMama was riddled with Flickr errors (and many old posts still are) and I had to manually fix the latest ones. I am so frustrated by their lack of support for paying customers.
Moral of the story, back your shit up in case it mysteriously disappears. *scream*
